Please follow the instructions below to fix this problem. After you follow these instructions you will see this message only when the executable file is updated, which is only done a few times a year.

First make sure Rehab Anywhere is not running on your computer. Go to our website at www.artscoinc.com. Go to Software Dowloads, then enter artsco as the user name and uparc1 as the password (that's uparc with a numeral 1 after). You will see a heading “Self Extracting File for Updating Rehab Anywhere”. Right click on this link, and choose "Save Target As" to save to a folder or the desktop of your hard drive, or onto a floppy disk. After downloading, double click on the file, and choose Unzip. You should see a message that 5 files have been unzipped successfully. If you have loaded Rehab Anywhere on a drive other than C:, change the destination to the correct drive letter. Click OK, then click the close button. You can now open Rehab Anywhere and synch. You may see the message that New Files are available once or possibly twice more, but after that you will see the message only if the executable file is being updated.

If you can not download an exe file you can go under the heading "Files for Updating Rehab Anywhere". Right click on each of the five files and Choose “Save Target As”. Using the Pull Down Menu navigate to your C drive, then your Program Files folder, then the Rehab_Any_Ver5 folder and save the files in this folder. Download the 5 files in the list to overwrite the existing files in the C:\Program Files\Rehab_Any_Ver5 directory. You should see a message you are overwriting the existing file.

Following the above procedure of downloading files will fix this problem. The problem was a bug in a development system made by Scansoft, Inc. that is used within Rehab Anywhere. ScanSoft has now provided us with a fix for this bug. 

You can now change the cost of an Item directly on the WC Spec Sheet. Simply overwrite the Cost of the item with the new cost. It is possible you have a custom form that has not been updated with this change. Please let ARTSCO know if this is true, and we will modify your custom form.

Because of a limitation in the Scansoft Development system, a blank space must be put into the field as a default. If you backspace before starting to type the Physician name, then start to type the name, it will automatically find the match to your spelling. The same is true for Facilities, Insurances, States, etc.

We have made a shortcut in the program where you can first click in the field of the team member on the Intake Form (team members are Physicians, Therapists, Rehab Specialists, Facilities, Referral Sources, Care Givers, and RTS Company). If the team member is not already listed click on the Grid Symbol in the Toolbar directly to the right of the button to go to a different page of a form. You will see a message that says “Please Click OK, click on the Grid, enter Team Member Information, double click on the left gray button to enter row information into the form”. Following this saves the steps of leaving the Intake Form to go to the Team Member folder, then having to refresh the Intake Form to see the new entry.

We have added a new feature that puts the curser to the bottom of the grid. First Open the Grid of interest such as your Client List, or Physician List, then click on the Down Arrow in the Toolbar directly to the right of the Grid symbol and to the left of where you would type in text to search on. If the list is very long you may need to click on the Down Arrow twice to get to the bottom of the list.

On your XP Professional machines, go to the Control Panel, Under Pick a Category choose Performance and Maintenance, then choose System, then click on the Advanced tab. Under Performance click Settings, then click the Advanced tab. There will be 2 radial buttons. Change them to Background Services, and System Cache. Click on the Visual Effects Tab. Choose Adjust for Best Performance. Reboot the computer and open a form. You will see the greatest change on the second time a form is open. If you are using XP Home, go to the Control Panel, then choose System and follow the above instructions. There is no Pick a Category in XP Home.

Version 5 of Rehab Anywhere uses much more of a computer’s available resources than Version 4. For this reason it is very important use a computer with enough RAM and processing speed to handle the requirements of Version 5. We do not recommend using Version 5 with less than 128MB of RAM or 750MHz processing speed. If you are using either Terminal Services or a computer connected to your own SQL server then you will be using the processing power of the server, and the system requirements of your computer will no longer be important.

We have added a feature to copy Insurance Codes and Allowables from one insurance to a new Insurance. To copy an insurance, first open the Administrator Setup folder and double click on the Insurances Page, and add the name of the insurance if it is not already in the list. Next open the Insurance for a State page, and put the insurance into the bottom of the Insurance for A State table using the pull down menus, and refresh the Grid by again double clicking on the Insurance for a State page. Then highlight the Insurance you want to copy from, go to the Edit Menu, and choose Copy Insurance. Then highlight the one you want it to go to, go under the Edit Menu, and choose Paste Insurance. Make sure you are using the Copy and Paste for Insurances, and not the regular copy and paste. You should see it confirm you choice and hit OK. The codes and allowables will now be the same as the first insurance, and you can edit the codes and allowables of the new insurance by double clicking on the name of the Insurance in the Insurance for a State table.

We have added a new feature to make this possible. Double click on the Pick List Items page for the client. Immediately to the left of the Description of each item there is a box in a column labeled “Hide Items”. If you check the box for the item, the item will not print on the WC Spec Sheet for Quotes Retail or Allowable. If there are other forms you would not like these items to print on, including your own custom forms, please let us know.

A feature was added to identify that Medicare of Medicaid is the primary insurance and therefore put the number on the CMN or Medicaid form. This is done automatically, you do not need to do anything to make this feature work.

Before right clicking on a page, you must first left click to highlight the page, then right click. If you do not first left click, the choices you see will be for whatever was highlighted previously.

The properties for the checkboxes on the order forms are read at the time the box is checked. It is like taking a snapshot of the order form and copying the information into the Pick List and WC Spec Sheet. We have made a feature which essentially tells the system to take a new snapshot and update all the values. To accomplish this right click on the Equipment List for which you want to update the values. Left click on the choice “Update Equip List Values”. This will automatically update all values for the equipment including Cost, Allowables, Codes, Descriptions etc. If you have previously modified the item yourself, using this update feature will not overwrite your change.

This was a bug in the design of the report that we have now fixed. It will only show physicians with open CMNs. The same is true for the other reports that show open LMNs, Prior Approval etc.

We have added a new feature that, if the client has Medicare as the Primary Insurance, looks to see if a code is already included in the allowable for the base chair, and if it is the accessory will not be listed on the CMN. This is an automatic feature. If you do not want this feature please let us know, and we will take it off the CMN. Or if you want this feature to take effect on one of your custom forms we can also accommodate custom forms.

We added many additional justifications to codes in Version 5. After you choose equipment for a client, you should double click on the Justifications page for the client. This will show you a list of all possible justifications. If you do not want to include a justification on the LMN, then uncheck the Include box for this justification. If you do not want a particular justification to be in Rehab Anywhere at all, double click on the Administrator Setup folder, double click Insurance Information, double click on Codes, Single, then double click on the code for which you want to delete justifications, highlight the line you want to delete, and press the delete key on your keypad.

You will know if a synch does not finish correctly because you will need to press the Enter key to continue. If this happens occasionally, the synch will complete the next time, and there will not be a problem. If the synch continually fails then you will need to contact ARTSCO to receive a new disk. The Microsoft SQL synch routines were designed to run over high speed lines. If you only have access to a phone line, then you should synch the system every day so that the amount of information being transferred remains small. If you go more than a week or two without synching over a phone line, it is likely you will need a new disk to get the synch running again. If DSL or cable is in your area, we highly recommend investing in these services since they will greatly improve the operation of Rehab Anywhere.

Why do the Order Forms sometimes print with overlapping lines?

The overlapping lines are not obvious when using Rehab Anywhere, and they are also not obvious when designing the forms. They are only visible when printed. We are currently going through all the forms and fixing the overlapping lines. There should be no overlapping lines in Order Forms by the end of May 2003.